Lodging Professional Certification Program

Certified Hospitality Sales Professional (CHSP)

Download CHSP Application

Today, a sales professional needs the competitive edge to succeed. The Certified Hospitality Sales Professional (CHSP) designation elevates credibility and confidence. It emphasizes the ability to meet demanding industry standards for sales professionalism and expertise.

The CHSP designation may be used on letterhead, business cards, and other documents. The CHSP lapel pin and wall plaque are the visible symbols of the holder's status and achievement.

Once certified, designees are automatically enrolled in the CHSP Recertification Program, which recognizes and rewards continuing efforts toward hospitality career growth. A portfolio to help track professional-development activities is provided. Every five years, the Certification Commission will recertify those who qualify based on their accomplishments. A new, jeweled lapel pin (reflecting the number of years certified) and certificate are awarded at the time of each recertification.

Qualifications for CHSP Certification

Candidates may pursue the CHSP designation through one of two options: Plan A emphasizes an education background; Plan B emphasizes industry experience. All plans require documented evidence of managerial experience and successful completion of a comprehensive examination.

Plan A Eligibility -- Education Emphasis

• At least a 2-year hospitality degree or sales/marketing degree from an accredited institution
  OR
  Successful completion of the Educational Institute's 5-course Marketing and Sales Management Specialization
• In addition, current employment at a lodging hospitality company in a hospitality sales-related position in which 50 percent or more of the position duties and responsibilities involve sales to individuals or groups, with at least 90 days of full-time experience in such a position.

Plan B Eligibility -- Experience Emphasis

• Current employment at a lodging hospitality company in a hospitality sales-related position in which 50 percent or more of the position duties and responsibilities involve sales to individuals or groups, with at least one year of full time experience in such a position.

*A corporate executive is defined as an individual, employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, accounting and finance, food and beverage, human resources, or engineering.

How to Apply for CHSP Certification

1. Download application or request by mail, phone, or fax. You must have Adobe Acrobat to view this application form. Click Adobe Acrobat to download program.
2. Complete and return the application form by mail or fax, along with all supporting documentation and the application/examination fee.
3. Ask your supervisor to complete and return the CHSP Recommendation/Employment Verification Form that comes with the application. Within three weeks, the Educational Institute will review the application and send notification of acceptance.
4. Successfully complete the CHSP comprehensive exam through a group certification-review class or through an approved proctor. (Consult the calendar for information on review classes and examination sessions.)

Streamlining Exam Preparation Time

A number of resources are available to help prepare for the CHSP comprehensive examination:

• CHSP Study Guide This guide offers a thorough overview of the CHSP exam material, along with practice questions. Highlights include: Hospitality Sales, Hospitality Marketing, Sales and Service, Hotel Operations, Hospitality Law, Management and Administration.
• CHSP Review Classes and Exam Sessions Participate in an informally led review workshop, then take the CHSP exam. See the calendar.

All review classes and examination sessions are open to individuals enrolled in the CHSP program unless otherwise stated. Individuals who are enrolled in other certification programs are welcomed to take their examination at any of the public sessions listed. Upon registering for a review class and examination session, a letter of confirmation will be sent to you providing you with more details on the particular program. A typical review class seminar begins at 8:00 a.m. and concludes at noon. After a break for lunch, the comprehensive examination will be proctored. For additional information, contact the Institute by calling (888) 575-8726. All review classes and examination sessions are subject to change without notice. Some programs require a nominal registration fee payable to the sponsoring organization. Please refer to this website for up-to-date listings of review classes and examination sessions.

California Lodging Professionals Who Are Certified Hospitality Sales Professionals (CHSP)

Ms. Mary Aberg, CHSP	Holiday Inn Sacramento Northeast
Mr. Brad Charlesworth, CHA, CHSP	Red Lion Hotel Sacramento
Ms. Jovy Cheng, CHSP	Best Western Executive Inn
Ms. Magda Khordoc, CHSP	Embassy Suites Los Angeles Airport
Ms. Magda Khordoc, CHSP	Holiday Inn Long Beach Airport
Ms. Donna L. Labriola, CHSP	Cathedral Hill Hotel
Mr. Greg Martinez, CHSP	Doubletree Hotel Berkeley Marina
Mr. Kelvin Nanney, CHSP	Hilton Pleasanton at the Club
Mr. Sushma Patel, CHSP	Holiday Inn Harbor View
Ms. Elaine Reed, CHSP	Best Western Big America
Ms. Cynthia Reichle, CHSP	Biltmore Hotel & Suites - Silicon
Ms. Lisa Scott, CHSP	Holiday Inn Bay Bridge
Ms. Elaine Shea, CHSP	Red Lion Hanalei Hotel
Ms. Deborah Shepard, CHSP	Crowne Plaza Redondo Beach
Ms. Barbara Stallings, CHSP	Holiday Inn
Ms. Rhonda K. Thaxton, CHSP	Crowne Plaza Los Angeles Airport
Ms. Shelly Wallace, CHSP	Paso Robles Inn
Mr. Mark Wilkinson, CHSP	Dr. Wilkinson's Hot Springs Resort
Ms. Linda Xarhis, CHSP	Harvest Inn
Ms. Catherine Allen, CHSP, CHME	Ramada Inn
Ms. Ana Asay, CHSP	Bay View Suites
Ms. Sherri DuChateau, CHSP	Northwoods Resort
Mr. Peri Flora, CHSP	San Diego Marriott Mission Valley
Mr. Kelly Michael Halteman, CHSP	Holiday Inn Express
Mr. John Jason Lee, CHSP	Good Nite Inn Chula Vista
Ms. Kathlene Long, CHSP	Asilomar Conference Grounds
Ms. Stella J. Pak, CHSP	Beverly Garland's Holiday Inn
Mr. Art Rosales, CHSP,CTP	Long Beach Marriott
Ms. Jill Sholly, CHSP	Yosemite Lodge
Mr. Glen E. Spangler, CHA, CHSP	California Hospitality Administrators