CH&LA’s national affiliate, the American
Hotel & Lodging Association created the Stars of the Industry awards program more than 40 years ago to recognize
outstanding accomplishments in the lodging industry. Today, the concept
remains the same — to honor lodging employees and properties
that best symbolize the quality service of the industry.
CH&LA & CABBI member properties are eligible to nominate one employee from their staff for Outstanding Lodging Employee, Manager of the Year, and General Manager of the Year. In addition, properties may enter their best lodging property programs in five categories of CH&LA's Achievement Awards - good earthkeeping, guest services, community service, special events, and the Steven Porter Emerging Hospitality Leader of the Year. You may submit one entry per category. All entrants must be from CH&LA/CABBI/AH&LA member properties in good standing. 
CH&LA's Stars of the Industry Awards are presented by USA TODAY. For sponsorship information, please click here. To attend, register online now!
The deadline for 2009 entries has passed.
Winners for 2009:
The Outstanding Lodging Employee of the Year award recognizes an employee of a CH&LA member lodging property who goes above and beyond normal job responsibilities. Nominees are judged on outstanding and unusual service to the property, to the guests, and to the community. This year's winners are:
Small Property
Elizabeth Latham
Housekeeper
San Clemente Inn
Medium Property
Miguel Cruz
Guest Services Attendant
Four Seasons Residence Club
Large Property
Wade Heath
Parking Lead
Disneyland Hotel
The Outstanding Manager of the Year award recognizes exceptional performance by a supervisory employee to their subordinates, to guests, and to the community. This year's winner is:
Small Property
Jake Cohen
Manager
Rendezvous Bed & Breakfast
Medium Property
Jason Tracy
Director of Rooms
The Lodge at Pebble Beach
Large Property
Yuko Hara
Sales Manager
Hotel Nikko San Francisco
The Outstanding General Manager of the Year award honors a hotelier who has demonstrated superior professionalism in operating a CH&LA member property and taken a leadership role in the industry by actively participating in association, community, or industry programs
Small Property
Stefan Mühle
General Manager
Orchard Hotels
Medium Property
Marisa Schaffer
General Manager
Hallmark Inn
Large Property
Anna Marie Presutti
VP and General Manager
Hotel Nikko San Francisco
CH&LA Lodging Property Achievement Awards
A Community Service Award is given for a program that demonstrates to residents that the individual property is responsive to the local community. Examples include campaigns to benefit local or national service organizations or charities, service to any part of the community through a special project, and joint undertakings with community groups for the benefit of the area.
Large Property
Hyatt Regency San Francisco Airport
A Guest Relations Award is given for programs that develop a climate conducive to new or repeat business, create goodwill among guests, provide special services, reverse negative public relations situations, or effectively solve guest complaints.
Small Property
Glorietta Bay Inn
One-time only special events award is given for programs or campaigns that demonstrate a creative approach to one-time events such as charity events or special publicity events.
Small Property
Chancellor Hotel on Union Square
The Good Earthkeeping Award recognizes lodging properties that have developed a culture toward integrating environmental management practices that improve everyday operations and the bottom line, while maintaining quality service and meeting guest expectations. The program must demonstrate success in one or more of the following areas: energy conservation, solid waste reduction, effluents and emissions, water conservation, purchasing and business issues.
It’s a tie!
Large Property
Portola Hotel & Spa
Large Property
Embassy Suites Lake Tahoe Resort
Hotels That Help - Special Recognition Award
Chip Conley
Joie de Vivre
2008 Stars of the Industry Award Winners
2007 Stars of the Industry Award Winners
2006 Stars of the Industry Award Winners
2005 Stars of the Industry Award Winners
