CH&LA’s national affiliate, the American
Hotel & Lodging Association created the Stars of the Industry awards program more than 40 years ago to recognize
outstanding accomplishments in the lodging industry. Today, the concept
remains the same — to honor lodging employees and properties
that best symbolize the quality service of the industry.
CH&LA & CABBI member properties are eligible to nominate one employee from their staff for Outstanding Lodging Employee, Manager of the Year, and General Manager of the Year and the Steven Porter Emerging Hospitality Leader of the Year. In addition, properties may enter their best lodging property programs in five categories of CH&LA's Achievement Awards - good earthkeeping, guest services, community service, special events, and technology innovation. You may submit one entry per category. All entrants must be from CH&LA/CABBI/AH&LA member properties in good standing.
CH&LA's Stars of the Industry Awards are presented by USA TODAY. For sponsorship information, please click here.
The deadline for 2011 entries is October 14th. Award winners will be recognized at the Annual Membership Luncheon and Stars of the Industry Awards on November 30, 2011 at the Balboa Bay Beach Club & Resort in Newport Beach.
Accommodations:
The Balboa Bay Club & Resort
949-645-500
Special CH&LA Rate $149 (good from Nov. 29- Dec. 1, 2011)
Book by Nov. 11, 2011
Under Group/Block Promotional Code, enter group code CAHOTLOD1111
Winners for 2010:
The Outstanding Lodging Employee of the Year award recognizes an employee of a CH&LA member lodging property who goes above and beyond normal job responsibilities.
Nominees are judged on outstanding and unusual service to the property, to the guests, and to the community.
Small Property
Tyler Layton
Guest Services Agent
Hotel Abri
Medium Property
Matt VanHoorbeke
Bellman
Chancellor Hotel on Union Square
Large Property
Norman Rodriguez
Restaurant Supervisor
The Westin Pasadena
The Outstanding Manager of the Year award recognizes exceptional performance by a supervisory
employee to their subordinates, to guests, and to the community.
Small Property
Diane Pham
Banquet & Leisure Sales Manager
Hilton Garden Inn San Diego/Del Mar
Medium Property
Damien Keller
Director of Sales
Orchard Hotel
Large Property
David R. Kirken
Director of Operations
La Quinta Resort & Club and PGA West
The Outstanding General Manager of the Year award honors a hotelier who has demonstrated superior
professionalism in operating a CH&LA member property and taken a leadership role in the industry by actively participating
in association, community, or industry programs.
Small Property
Bill Phelps
General Manager
Hadsten House Inn & Spa
Medium Property
Douglas R. Korn
General Manager
The US Grant
Large Property
Terri Haack
Executive Vice President & Managing Director
Terranea Resort & Spa
CH&LA Lodging Property Achievement Awards
A Community Service Award is given for a program that demonstrates to residents that the individual
property is responsive to the local community. Examples include campaigns to benefit local or national service organizations
or charities, service to any part of the community through a special project, and joint undertakings with community
groups for the benefit of the area.
Large Property
Hotel Nikko, San Francisco
Small Property
Hallmark Inn, Davis
A Guest Relations Award is given for programs that develop a climate conducive to new or repeat business,
create goodwill among guests, provide special services, reverse negative public relations situations, or effectively solve
guest complaints.
Large Property
Doubletree Guest Suites Anaheim Resort
Small Property
Glorietta Bay Inn
Special Event Awards are given for programs or campaigns that demonstrate a creative approach to on-going and one-time events,
such as charity or special publicity events.
One-Time Special Event
The US Grant
On-Going Event
W Los Angeles-Westwood
The Good Earthkeeping Award recognizes lodging properties that have developed a culture toward integrating
environmental management practices that improve everyday operations and the bottom line, while maintaining quality service
and meeting guest expectations. The program must demonstrate success in one or more of the following areas: energy conservation,
solid waste reduction, effluents and emissions, water conservation, purchasing and business issues.
Large Property
W San Francisco
Small Property
Hotel Durant
The Stevan Porter Emerging Hospitality Leader Award recognizes exemplary employees under age 30 who have demonstrated superior
professional dedication, leadership, and a fresh perspective at their job.
Michelle Holmberg
Sales Manager
Hotel Nikko, San Francisco
Drew Berry
Director of Food & Beverage
L'Ermitage Beverly Hills
Hotels That Help - Special Recognition Award
Lotus Hotels & Investments, Walnut Creek
2009 Stars of the Industry Award Winners
2008 Stars of the Industry Award Winners
2007 Stars of the Industry Award Winners
2006 Stars of the Industry Award Winners
2005 Stars of the Industry Award Winners
