Simply Service: How to Gain Guest Loyalty
Event DetailsPast Event: Thursday, August 20, 2015 at 10:00am - 11:00am Venue: Member Webinar
Creating guest loyalty is critically important in today’s competitive environment. Simple, yet highly effective means of delighting the guest are introduced, including how to:
- project a positive, caring service attitude.
- meet criteria guests use to evaluate service quality.
- follow steps of service in exemplary guest interactions.
- anticipate guest needs and build trust.
Insights in to the preferences, behaviors and needs of Millennials, both guests and employees, will be included in this practical course!
Webinar Pricing: Members - Free | Non-member - $99
Webinar presented by:
Judy Z. King, Founder & Principal, Quality Management Services, LLC - Judy Z. King is the founder and principal of Quality Management Services, LLC, an organizational development and training firm. Since 1988, QMS has assisted clients achieve excellence by connecting people to a higher level of performance. Leading edge and emerging organizations, from large to small in both the private and public sectors, have benefited from Judy’s expert assistance in: Quality and Service, Leadership and Staff Development, Facilitation of Strategic Planning and Meetings.
Judy has been privileged to consult with a number of outstanding hospitality industry clients over the years, including MGM Mirage, Colonial Williamsburg Hotel Properties, Sandestin Resorts, Callaway Gardens, Keystone Resort, The Ocean House, La Jolla Beach & Tennis Club, and Loews Hotels. She facilitates the strategic planning process for the American Hotel & Lodging Association, serves as designer and instructor for its educational seminars in leadership and customer service, and co-authored Quality Leadership and Management in the Hospitality Industry, now in its second edition and translated into Chinese, for AH&LA’s Educational Institute.