Seminar & Luncheon Meeting

Event Details

Presenter: Adam B. Coughran, M.A., Founder & President,
Standards Training & Consulting, Inc.


Part One: Preventing Credit Card Fraud
Credit card fraud is a multi-billion-dollar problem facing nearly every
industry. This workshop will pull the curtain back on how criminals are
forging credit cards and scamming hotels. Get tips and tricks about how
to prevent fraudulent payment at front desks and outlets, in addition to
seeing the latest in credit card technology and products. Learn simple
processes to reduce chargebacks, see the equipment used by criminals
and discover strategies to keep your revenue secure.


Part Two: Ensuring the Safety of Your Guests and Staff
Active shooters, violent intruders, unruly guests and disgruntled
employees have become all too familiar threats in hotels across the
country. Learn what you and your property can do to effectively respond
to harassment and violence in a tourism venue and ensure the safety of
your guests and staff.
 

Luncheon Program
Presenter: Adam B. Coughran, M.A., Founder & President,
Standards Training & Consulting, Inc.
Lessons Learned in Las Vegas
The events of October 1, 2017, have changed the perception and
expectations of hotel security. Discover the details and the lessons
learned from this industry-altering event and how hospitality and
tourism venues can begin to adapt to this new reality.

Click here for more details and registration

Click here for the registration form