Member Services

Members of the California Hotel & Lodging Association receive special savings for a variety of hospitality industry products and services as a benefit of membership with CH&LA. Click on any of the buttons below for more information.

CH&LA Publications
LobbyLights Service Animal Guidelines
Job Industry Descriptions CH&LA Member's Only Section Tutorial Employer Posters


New CH&LA Member benefit - DigitalTown

DigitalTown’s Smart City platform consolidates the functionality of popular sites like Google, Amazon, Yelp, TripAdvisor and Expedia into a single, user-friendly mobile and web experience that makes it easy for visitors to connect with local merchants, restaurants and lodging providers.
The global rollout begins on June 13, 2017. Click here to learn more.

Customized Emergency Pocket Guidebook and App

Wellspring Info is offering 10% discounts to CH&LA members who would like to purchase customized emergency pocket guidebooks or a customized emergency response app. These resources will help improve your ERP and share leading content with your employees. Click here to view ordering information and samples. 

Class Action Settlements Available!

Class Action Capital, a market leader in class action settlement claim management, is now offering their value add services to CH&LA members. They are already successfully working with CH&LA, helping to recover $1.9 million dollars for CH&LA members in a recent Class Action Settlement. There are more opportunities to come in future cases. Click here for more information!

CH&LA Insurance and Education Partner Petra Risk Solutions 

Petra Risk Solutions - CH&LA Special Member Discount

Petra Risk Solutions specializes in insurance, risk management and employee benefit solutions for the hospitality industry. As the insurer of over 3,500 hospitality assets nationwide, Petra is America’s largest Hospitality Insurance Agency. Petra is offering all members of the CH&LA exclusive discounts and access to their industry-leading Hospitality Risk Management Program, P3

Click here for more details on Petra’s exclusive workers comp program for CH&LA members.

HR Benefits

Exclusive HR Benefits including education, legal services, publications and more.

CH&LA realizes the importance of the Human Resource department and has developed many programs and services that will assist you, your staff and the personnel in the hotel to become more efficient, budget conscious and current on new legislation. We offer these tools to help you achieve excellence.

Click here for more information.


Online Donation Request Software - CH&LA Special Member Discount

ApproveForGood, a product within FrontStream, has an amazing online software product that takes managing incoming donation requests to the next level. This online platform is simple and easy to use, reports and tracks every piece of your charitable giving, and grows your marketing and sales leads. Many members of CH&LA are already using this program now, and can’t say enough about it. CH&LA members will save over 40% on the annual fee as a member benefit! Contact Rachele Dunn, Associate Account Executive, 416.815.8777 Ext. 422,


Compliance Products From The California Chamber of Commerce - CH&LA Members Save 10%

California Chamber of Commerce

CalChamber is recognized as a leading provider of California-specific labor law compliance, training, and HR best practices tools. Visit CalChamber website.



Mailing and Shipping - CH&LA Members save up to 28% UPS

UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services, with services to more than 200 countries and territories worldwide. CH&LA Members save up to 28% with UPS. Click here to sign up online. Visit UPS website

Heartland Payment Systems

Heartland Payment Systems

Credit & Debit Card Processing

Heartland Payment Systems provides CH&LA members the best possible pricing on card processing.  They deliver security technology through Heartland Secure™.  Backed by a comprehensive breach warranty, Heartland Secure uses EMV, end-to-end encryption and tokenization to protect your customer’s credit card data.  Their U.S.-based service center provides live customer support 24/7, with calls answered in less than 10 seconds on average. Heartland provides you with the tools to grow and protect your business. Contact us at


Premium Television Service – CH&LA Members Save $5 Per Room

HBO offers many different types of packages for corporate clients, and one of them is sure to fit your business and customer needs – Receive $5 per room for launching HBO this year. Email: or Visit HBO Lodging website | (800) HBO-1HBO.

Smith Travel Research

STR - CH&LA Members Save 20% Smith travel Research

STR offers monthly, weekly, and daily STAR benchmarking reports to thousands of hotel clients worldwide. CH&LA Members save 20% to 40% on various STR products and reports. Contact: Lindsay Culbreath  |  (615) 824-8664 or visit STR website. .

Additional Advertising - CH&LA Members Save 20%

CH&LA Members can take an additional 20% off on advertising on's hotel review site.   For more details or if you have any questions, please contact the team by clicking here. CH&LA Members Save 20%

Save on all listings and advertising features on, the leading online search directory created by meeting professionals for meeting professionals. Planners love the commission-free and registration-free business model. Contact: 866-922-8988 or visit