Member Services

Members of the California Hotel & Lodging Association receive special savings for a variety of hospitality industry products and services as a benefit of membership with CH&LA. Click on any of the buttons below for more information.

CH&LA Publications
LobbyLights Service Animal Guidelines
Job Industry Descriptions CH&LA Member's Only Section Tutorial Employer Posters


Everfi - Online Compliance Training

Over 75 courses in harassment, people and culture, data security and privacy, ethic and anti-corruption. Many courses are available in up to 30 languages. Click here to view the complete list of courses and descriptions. Member Price - $29 per person* / Non-Member Price - $129 per person*

Visit the CH&LA Online Store to purchase this training. Members must login to their CH&LA Community Portal account to receive discounted pricing.


New CH&LA Member benefit - DigitalTown

DigitalTown’s Smart City platform consolidates the functionality of popular sites like Google, Amazon, Yelp, TripAdvisor and Expedia into a single, user-friendly mobile and web experience that makes it easy for visitors to connect with local merchants, restaurants and lodging providers.
The global rollout begins on June 13, 2017. Click here to learn more.

Customized Emergency Pocket Guidebook and App

Wellspring Info is offering 10% discounts to CH&LA members who would like to purchase customized emergency pocket guidebooks or a customized emergency response app. These resources will help improve your ERP and share leading content with your employees. Click here to view ordering information and samples. 

Class Action Settlements Available!

Class Action Capital, a market leader in class action settlement claim management, is now offering their value add services to CH&LA members. They are already successfully working with CH&LA, helping to recover $1.9 million dollars for CH&LA members in a recent Class Action Settlement. There are more opportunities to come in future cases. Click here for more information!

CH&LA Insurance and Education Partner Petra Risk Solutions 

Petra Risk Solutions - CH&LA Special Member Discount

Petra Risk Solutions specializes in insurance, risk management and employee benefit solutions for the hospitality industry. As the insurer of over 3,500 hospitality assets nationwide, Petra is America’s largest Hospitality Insurance Agency. Petra is offering all members of the CH&LA exclusive discounts and access to their industry-leading Hospitality Risk Management Program, P3

Click here for more details on Petra’s exclusive workers comp program for CH&LA members.

Jim Abrams, Member Legal Advisor

CH&LA Legal Hotline

Member Legal Advisor -  Free for CH&LA Members!

Have legal questions about lodging operations or one of the new laws regarding ADA? CH&LA provides its members with a free legal advisor, Mr. Jim Abrams, to answer all of your questions. Mr. Abrams served as President & CEO of CH&LA from January 1991 through December 2008. He holds a Juris Doctor degree from the University of California, Berkeley, School of Law, and has been practicing law for over 40 years.  

Call: 800-678-2462 | Email: [email protected]



Timely Leads from Writers, Publication and Media Outlets - Free for CH&LA Members

As a member benefit, CH&LA provides Media eALERTS to all interested members. Signing up is as simple as verifying your email address, your name and property/organization and - that's it! Media eALERTS are timely leads from various writers, publications, and media outlets seeking expert comment or information for their stories. Members can sign up for this benefit HERE.

Staples Business Advantage

Office Supplies - CH&LA Members Save 40-60%

CH&LA Members save 40% to 60% with Staples Business Advantage, which offers discounts via phone, fax, in-store and online orders – FREE Shipping. Click here for an overview. Contact: Bryan Davis |  (888) 224-3784 ext. 3714 or  Visit Staples website

Heartland Payroll Company

Payroll Processing Services 

Heartland Payroll Services

Heartland Payroll Company provides CH&LA members the best possible pricing on payroll processing.   Their service is designed for small and medium size businesses with all the features and functionality of an enterprise-level payroll platform. The customizable, cloud-based solution offers robust reporting and optional integrations. With a dedicated single point of contact, 24/7 secure online access, complete payroll tax and HR services, you can hand off the payroll complexities to us and focus on building your business. | Visit Heartland Payroll Company website

Constant Contact

Constant Contact

Email Marketing Solutions – CH&LA Members Save 25% 

Constant Contact is the easy, effective and highly affordable way to get your message out. Retain current guests and attract new ones with scenic email newsletters and more. CH&LA members receive a 25% discount for a 12 month prepay or a 20% discount for a 6 month prepay. Visit Constant Contact website



Music Licensing – CH&LA/ AH&LA Members Save 1%

ASCAP & BMI - Reduced fee contracts for music listening 
Contacts: General Licensing Department - Broadcast Music, Inc. (877) 264-2136 | American Society of Composers, Authors & Publishers (800) 505-4052 | Visit ASCAP/BMI website



Employment Services - CH&LA Members Save 20%

CH&LA Members save 20% with Hcareers. With over 800,000 visitors each month, Hcareers is the premier choice for hospitality job seekers across the country. To post a job visit: Job Post Info.   To see available jobs visit: CH&LA's Career Center  |  (800) 832-3738 ext. 272 | Visit Hcareers website



Floral Arrangements, Flowers & Specialty Gifts - CH&LA Members Save 20%

FTD - Discounted rates for organization & employee usage. Contact: (800) SEND-FTD – Promo code 4101 | Visit FTD website

AAA TourBook

AAA TourBook – CH&LA Members Save 10-25%AAA

Discounted listings & advertising opportunities
Contact: Kelly Pile - Avenue 25 Advertising & Design | (602) 864-1233 x5 or visit AAA Tourbook website