Emergency Preparedness

The California Hotel & Lodging Association (CH&LA) works with members, state and federal agencies and other interested parties, to help the hotel and lodging industry be better prepared to address emergency situations that may arise.

Emergency Pocket Guidebook for Hotel Employees - CH&LA, in partnership with Petra Risk Solutions, is pleased to offer an Emergency Pocket Guidebook, free for any member properties to distribute to their employees. CH&LA members can order emergency pocket guidebooks for your property, free of charge, by contacting Michelle Donohue at 916-554-2663 or michelle@calodging.com

CH&LA has also partnered with Wellspring Info to produce customized emergency pocket guidebooks and an app for your property. For more details and pricing, please click here

This section offers resources and advice for preparing an actionable strategy, both before and after a crisis, whether from a man-made or natural disaster.

Department of Homeland Security

CH&LA has partnered with the U.S. Department of Homeland Security (DHS) to provide materials to help hoteliers plan and manage security at their facilities.

The Department of Homeland Security has disseminated a wide range of resources designed to help private sector businesses, including hoteliers and lodging professionals, train themselves in methods of ensuring a safe environment for staff and guests, and to identify the warning signs for potential terrorist activity. 

Links to DHS Resources:

The National Counterterrorism Center

Chemical Attack Fact Sheet 

Bomb-Making Materials Awareness Program Cards

Suspicious Behavior Poster 

Suspicious Activity Awareness Video


If You See Something, Say Something

Posters are available for the customized version of the DHS “If You See Something, Say Something” campaign, which encourage employees to report suspicious activity to the proper lodging and law enforcement authorities. Posters are different by region, if you download a poster to print out, please choose whichever region your property is located in.  Please note that Los Angeles and San Diego Counties are a different poster than for the cities of Los Angeles and San Diego.


                City of Los Angeles: 8x11, 11x17

                City of San Diego: 8x11, 11x17

Central Valley/Sierra Counties (Alpine, Fresno, Madera, Placer, Siskiyou, Tulare, Amador, Glenn, Mariposa, Plumas, Solano, Tuolumne, Butte, Inyo, Merced, Sacramento, Stanislaus, Yolo, Calaveras, Kern, Modoc, San Joaquin, Sutter, Yuba, Colusa, Kings, Mono, Shasta, Tehama, El Dorado, Lassen, Nevada, Sierra, Trinity): 8x11, 11x17

Bay Area/North Coast Counties (Alameda, Humboldt, Mendocino, San Benito, Santa Clara, Contra Costa, Lake, Monterey, San Francisco, Santa Cruz, Del Norte, Marin, Napa, San Mateo, Sonoma: 8x11, 11x17 

Southern California (Los Angeles, Orange, Riverside, San Bernardino, San Luis Obispo, Santa Barbara, Ventura): 8x11, 11x17

Active Shooter

Review and share with your staff the Department of Homeland Security's reference materials on dealing with an active shooter on premises: DHS Active Shooter Response BookletDHS Active Shooter Webinar, and DHS Active Shooter Poster

Eye on Awareness

The American Hotel & Lodging Association Educational Institute, in partnership international security experts, hospitality leaders, and the U.S. Department of Homeland Security's If You See Something, Say Something campaign have developed, Eye on Awareness®-Hotel Security Training provides the skills and knowledge essential for hotel employees to recognize, report and react to suspicious situations at their property.

Ready Campaign

Launched in February 2003, Ready is a national public service advertising (PSA) campaign designed to educate and empower Americans to prepare for and respond to emergencies including natural and man-made disasters. The goal of the campaign is to get the public involved and ultimately to increase the level of basic preparedness across the nation.

Earthquake Planning Tools & Tips

If your property has been affected by an earthquake, the following resources may be beneficial:

Flood Planning Tools & Tips

Based on information from NOAA/National Weather Service, flooding can affect nearly every city in the State of California. Click here to view an interactive mapping tool that shows flood history across the state, down to the county level, with data regarding past floods and their causes.

Pandemic Planning Tools & Tips


Fire Planning Resources


Other Useful Links:

U.S. Department of Homeland Security

Red Cross

Federal Emergency Management Agency

Center of Disease Control and Prevention

California Governor’s Office of Emergency Services

California Department of Public Health – Emergency Preparedness Office