CHLA Member Benefits

Members Only

ADA Lawsuit Protection Program

CHLA Offers Legal Support to Combat Drive-By ADA Claims CHLA in partnership with Stillman & Associates provides flat-fee legal counsel and defense for members who are victims of serial drive-by lawsuits that allege violations of the ADA. CHLA members who have been sued for Unruh Act or ADA claims now can hire Stillman & Associates […]

Members Only

ADA Website Compliance Program

This section covers the various ADA requirements that are important for lodging properties to understand. Included, is information on CHLA’s flat-fee legal counsel program for members who are victims of serial drive-by lawsuits and our ADA Website Compliance Program.

Members Only

ADA Information and Resources

The California Hotel & Lodging Association provides a number of member resources related to the Americans with Disabilities Act (ADA). Service Animals: Pool Lifts:

Members Only

Information Regarding ADA Accessible Websites

Hundreds of hotels in California and many other states have been sued or have received claims regarding alleged failures to make their websites accessible to people with disabilities. Many CHLA and CABBI members have been the focus of such lawsuits/claims. For the most part, these claims are made by a relatively small number of plaintiffs […]

Members Only

Providing Rooms for Disabled Guests

Preliminary Note: This legal article does not cover what types of physical accessible features and amenities a hotel must provide to accommodate individuals with disabilities (there have been thousands of lawsuits against hotels based on physical “construction-related accessibility violations,” such as failure to provide accessible guest rooms, doorways that are too narrow, and the like). Instead, […]

Members Only

Service Animal Policies & Agreement

To assist our members, CHLA has updated its agreement for guests to acknowledge their dog is a service animal and to provide policies to set expectations for guest/service animal behavior. This form is designed for hotels who do not accept or permit pets. When a guest presents their accompanying animal as a service animal, staff […]

We Welcome Service Animals

Join Us in This Important Effort Service animals enrich the lives of many disabled Americans by performing vital tasks that increase their owners’ safety, mobility and independence. These animals are not a luxury, but a necessity. By denying a disabled person with a service animal access to your business, you’re exposing yourself to lawsuits and […]