How Guest Messaging Drives Loyalty, Higher Survey Scores, and Direct Bookings

The pandemic introduced and accelerated new tech in the hospitality world. Some things, like social distancing and amenities reservations, (hopefully) will fall by the wayside. Other innovations— specifically digital messaging—are likely here to stay.

High-touch service is becoming more important than ever across every service level. More than ever, hoteliers compete on experience to win business and loyalty. Imagine there were a way to guarantee a “perfect 10” guest experience every time. With messaging, service teams uncover issues before guests check out by giving guests a direct and frictionless line of communication.

In this webinar, we’ll introduce the fastest-growing category of hotel tech—guest messaging. You’ll learn how messaging drives loyalty for hotels, increases survey scores, and increases direct bookings.